FAQ

1. How long does shipping take?
Shipping usually takes 7–14 business days, depending on your location. You’ll receive a tracking number once your order is shipped.

2. Do you ship worldwide?
Yes!  We deliver Halloween magic to customers worldwide. Shipping times may vary by region.

3. Can I return or exchange items?
We accept returns/exchanges within 14 days of delivery, provided the item is unused and in original packaging.

4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure checkout options.

5. How can I track my order?
Once your order ships, you’ll get a tracking link via email to follow your package in real time.

6. Are your costumes and decorations safe?
Yes! All our products are made with safe, durable, and high-quality materials to ensure fun for all ages.

7. Can I cancel my order after purchase?
Orders can be canceled within 24 hours of purchase. After that, the order will already be in process.